Intelligent Virtual Assistant Market size is
expected to exceed USD 11 billion by 2024; according to a new research report
by Global Market Insights, Inc.
Growing focus on customer engagement to
enhance user experience is expected to drive the intelligent virtual assistant
market size in the future. Virtual assistants are deployed in mobile devices,
enterprise websites, and social media that enable them to have constant
communication with clients. For instance, companies install them to provide
brand or product information to clients. In addition, it helps in promotions by
asking new users to sign in to the company's loyalty account. Customer
engagement solutions emphasize on providing enhanced direct experience and help
companies to increase revenue and improve customer satisfaction and retention.
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Growing focus on streamlining business
activities to lower the overall operating cost will also propel the intelligent
virtual assistant market size. IVAs have application across several business
processes such as interviewing, employee training and advertising that allow
enterprises to minimize the cost.
With the help of smartphones and other mobile
devices, tasks such as checking in with staff, location based reminders,
searching through emails, and scheduling meetings makes the work life of the
employee more efficient. Thus, the increasing penetration of mobile devices is
expected to provide a fillip to the intelligent virtual assistant market share.
Browse key industry insights spread across 180
pages with 130 market data tables & 100 figures & charts from the
report, “Intelligent Virtual Assistant (IVA) Market Size By Technology
(Speech Recognition, Text-To-Speech, Voice Recognition), By Service (Customer
Service, Marketing Assistant), By Application (Automotive, BFSI, Retail, IT
& Telecom, Healthcare, Education), By End-Use (SMBs, Large Enterprises,
Individual Users), Industry Analysis Report, Regional Outlook (U.S., Canada,
Germany, UK, France, Italy, Spain, China, India, Japan, South Korea, Brazil,
Mexico), Application Potential, Price Trends, Competitive Market Share &
Forecast, 2016 – 2024” in detail along with the table of contents:
Key insights from the report include:
- Speech
recognition is expected to witness significant growth with a CAGR of over
37% from 2016 to 2024 owing to the high demand for speech recognition
technology across the medical and automotive applications.
- Moreover,
increasing focus of technology giants including Microsoft and IBM to
minimize the error rate is expected to significantly contributes towards
high intelligent virtual assistant market share. The ability to covert a
person's voice into a recognizable data pattern is projected to propel the
demand for voice recognition over the coming years.
- IVA
market share as service assistant is anticipated to witness high adoption
over the future as it is capable of assisting businesses on customer
requirements and work flow balance, thereby, delivering immediate
productivity. Intelligent virtual assistant market share as customer
assistants is projected to grow considerably at nearly 35% CAGR over the
forecast timeline.
- The technology provides advantages such as enhance support, low operating cost, high customer satisfaction, personalized service to customers, multiple language & device support. Furthermore, it proves to be a key differentiator that increases consumer loyalty, income and sales.
- Intelligent virtual assistant market size is expected to witness significant demand across the retail industry owing to the features they offer such as responding efficiently to consumers queries and issues in a cost-effective manner. IVA offer personalized and expert service to customers irrespective of time, geography and channel without any sale support. This increases consumer satisfaction and lowers cost, which is expected to impel demand over the next few years.
- Enterprises are witnessing high adoption rate as it provides user friendly self-service feature which is much faster and convenient as compared to talking to a live agent. High IVA market adoption rate is further accredited to increasing focus on customer satisfaction and cost reduction.
- For instance, Nuance’s Nina is the first virtual integrated assistant in the UK insurance sector. Dominos Pizza’s ‘Dom’, ING Bank’s ‘Inge’, and JetStar Airline’s ‘Jess’ are virtual assistants designed to deliver a convincing, multi-channel, automatic customer service experience for the enterprise and consumer segment.
- U.S. intelligent virtual assistant market size contributed significantly to the overall revenue in 2015, with CAGR forecast to exceed the global average.
- Companies
contributing to the intelligent virtual assistant market share include IBM
Corporation, Nuance, Clara Labs, InteliWISE, eGain Communications,
Creative Virtual, CX Company, 24/7 Customer Inc., Artificial Solutions and
Anboto among others.
About
Global Market Insights
Global Market Insights, Inc., headquartered in
Delaware, U.S., is a global market research and consulting service provider;
offering syndicated and custom research reports along with growth consulting
services. Our business intelligence and industry research reports offer clients
with penetrative insights and actionable market data specially designed and
presented to aid strategic decision making. These exhaustive reports are
designed via a proprietary research methodology and are available for key
industries such as chemicals, advanced materials, technology, renewable energy
and biotechnology.
